Nubalia Cloud Support

Welcome to our support centre

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Get your project running like clockwork

We’ll resolve any mishaps or technical issues you have with Google Workspace, Chrome, Maps or Google Cloud Platform services. We’ll do it all in the shortest time possible to minimise the effect on your operations.

Take advantage of our personalised solution

En la nube
  • 24×7 support 365 days a year.
  • Certified technicians in Google Workspace, Chrome & GCP.
  • Support in Spanish, Catalan, English and Portuguese.
  • Communication via our ticket system, email, live chat or phone.

Maps, Google Workspace & Chrome Support

Our certified technicians will answer your questions based on the type of support you choose. We can’t wait to get on board the cloud with you!

Basic

  • SLA 2 Hours initial response.
  • Unlimited queries.
  • Contact - phone, email or ticketing application.
  • Support in Spanish, Catalan, Portuguese and English.
  • Hours: Mon-Thu, 9:00-18:30; Fri, 9:00-15:00 & August, 9:00-15:00.
  • Certified technicians.

Premium

  • SLA 2 Hours initial response.
  • Unlimited queries.
  • Contact - phone, email or ticketing application.
  • Support in Spanish, Catalan, Portuguese and English.
  • Hours: Mon-Thu, 9:00-18:30; Fri, 9:00-15:00 & August, 9:00-15:00.
  • Certified technicians.
  • Quarterly report on use of the applications.
  • 2 consultancy sessions per year (1h).
  • Nubalia Marketplace (sheet products and scripts).
  • Quarterly administrator sessions (1h).
  • 2 roadmap sessions a year (1h).
  • Tools adoption dashboard.

Console Management

  • SLA 2 Hours initial response.
  • Unlimited queries.
  • Contact - phone, email or ticketing application.
  • Support in Spanish, Catalan, Portuguese and English.
  • Hours: Mon-Thu, 9:00-18:30; Fri, 9:00-15:00 & August, 9:00-15:00.
  • Certified technicians.
  • Quarterly report on use of the applications.
  • 1-hour consultancy session per month via Meet.
  • Nubalia Marketplace (sheet products and scripts).
  • Quarterly administrator sessions (1h).
  • 2 roadmap sessions a year (1h).
  • Tools adoption dashboard.

What services do we provide as part of our Google Cloud Platform support?

Our certified technicians will answer your questions based on the type of support you choose. We can’t wait to get on board the cloud with you!

  • Technical support on the GCP console, as well as on the GCP infrastructure, OS and basic applications.
  • Help portal to check the status of your tickets and history.
  • Three contact users to open tickets.
  • Nubalia response times of under 4h.
  • Monitoring service with status checks and proactive alerts.
  • Planning and optimisation proposals for GCP architecture.
  • Cost calculation on GCP.
  • Automatic backups managed by Nubalia.
  • Performance optimisation and cost cutting recommendations.
  • Support tasks, infrastructure operations and incident resolution must not exceed 10 hours per month.

What support packages do we provide?

NCS

GCP console support from 8.00 to 17.00 hours.

NCS +

Support on the GCP console plus any added services, from 8.00 to 17.00 hours.

NCS +24

Support on the GCP console plus any added services, 24/7.

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